By: Lebohang Maluke
MASERU
-In a bid to foster greater understanding, the National Contact Center (NCC) holds an informative workshop to brief the media about their accomplishments and challenges. This engaging event provides a platform for the NCC to share their success stories including different government ministries reported statistics cases and candidly discuss the obstacles they face.
In a world where complexity reigns and access to information is crucial, the NCC stands as a shining example of efficiency and effectiveness between government and citizens. Dedication to providing the highest level of service to citizens, the NCC is a vital hub of communication, with a skilled team of experts working tirelessly to address the diverse needs and concerns of its callers during working hours. Through their unwavering commitment to excellence, the NCC is forging a path of progress and progressivity, ensuring that information remains accessible and citizens empowered through toll free number 80010100 within three days.
By fostering dialogue with the media, the NCC hopes to not only shed light on their vital role in the community but also to engage in a meaningful exchange of ideas and perspectives that could help to drive positive change.
The NCC’s proactive approach to engaging with the media underscores their commitment to transparency and collaboration. Recognizing the power of media coverage to influence public perception, the NCC’s strategy serves as an effective tool for promoting their mission and vision.
Director Informations Mrs. Pulane Ntjantja explains the outreach as a vital bridge between the organizations and the public, allowing citizens to become better informed about the services available to them.
By increasing awareness of their services, the NCC strives to reduce the barriers that often prevent people from seeking the assistance they need. By breaking down these obstacles and cultivating a sense of trust and understanding, the NCC aims to empower citizens with the knowledge and resources they need to improve their lives.
Director General (ICT) in the Ministry of Information, Communications, Science, Technology and Innovation Mr. Khiba Masiu states that NCC’s determination to overcome obstacles and refine their approach reflects their unwavering dedication to serving the community. Recognizing that no organization is immune to challenges, the NCC has adopted a mindset of continuous improvement, welcoming feedback and engaging in meaningful collaboration with stakeholders to identify and address issues.
This strategic mindset not only empowers the NCC to develop innovative solutions but also helps to cultivate a culture of shared accountability and collective progress. By embracing a spirit of teamwork and partnership, the NCC is poised to continue making a positive impact in the community.
Masiu, emphasizes the organization’s unwavering commitment to providing accessible information to citizens. In his statement, he underlines the crucial role of the NCC in empowering citizens with the knowledge they need to navigate government services and make informed decisions. It also reflects their transparency as NCC is the corner stone to service delivery which centralizes between government and citizens.
Mr. Ts’ebeletso John Tumahole from NCC outlines 17 ministries overall statistics and also highlighting that the respond is given after three days.
Demonstrating their unwavering commitment to excellence, NCC has successfully resolved a staggering 80% of the 900 cases brought to their attention since January. This impressive statistic is a testament to the organization’s dedication to providing high-quality service to the citizens they serve.
In a society where government agencies can often be viewed with skepticism or distrust, the NCC’s consistent track record of effectiveness is a beacon of hope and a reminder of the importance of robust, responsive public institutions.
While their overall record remains strong, the NCC recent drop in case resolution rate from 80% to 60% underscores the need for ongoing attention to process and efficiency. In the spirit of continuous improvement, the NCC is examining the factors that may have contributed to this dip and developing strategies to address them.
However, Mrs. Matlhokomelo Senoko from DCEO claims that they have not received any case from NCC and they are surprised with the statistics. Also, Mrs. Mamakhoa Molapo from Ministry of Public Services complains about the exclusion that they experience when accessing information. She says the there is also lack of capacitation of communication which results into lack of information in the ministry.
As National Contact Center NCC continues to break down barriers and provide essential information to citizens, their work serves as a reminder that public service can be both effective and empathetic. Their unwavering commitment to excellence is not just about achieving numbers, but also about building trust, fostering collaboration, and creating a culture of understanding. As looking to the future, the NCC’s work stands as a beacon of hope, illuminating the way forward to a more connected and informed society.
NCC, recognizes that access to information is a fundamental right, and are dedicated to ensuring that citizens have the tools and resources they need to engage fully in society. By fostering collaboration with stakeholders and continuously refining their approach.