By: Mpho Shelile

Telviva, is a leading South African Unified communications and collaboration (UC&C) company that provides better and improved quality dialogues for production. It has announced that as a technology partner to Vodacom Lesotho, it has aided Vodacom Lesotho with the activation of the Vodacom One Connect business solution within the Vodacom Lesotho network. The service was launched in October 2023.

Vodacom One Connect was launched because the introduction of new innovations in the telecommunications sector is vital for maintaining competitiveness, improving services, contributing to economic growth, and fostering technological advancements that benefit both the company and the country as a whole. vodacom pride itself in ensuring that they provide cutting-edge services to their customers and this is how.

VCL launching this service has led to efficient operations within the company, this includes: streamlined processes, better resource utilization, cost savings and ultimately, increased efficiency which contributes to the company’s financial health.

Telviva CEO David Meintjes emphasizes Telviva’s role as a technological partner to Vodacom Lesotho and how it works; the service functions as a cloud PBX, allowing enterprises in Lesotho to work from anywhere, in line with post-pandemic remote work practices. Vodacom One Connect Lesotho is Lesotho’s first cloud PBX.

Vodacom One Connect Lesotho is a cloud-based business communication solution that functions similarly to a traditional business phone while making allowance for remote working.

Telviva CEO David Meintjes emphasized that Telviva provides Vodacom Lesotho with a platform which then offers the service to Lesotho enterprises and anywhere across the globe. He also revealed that Telviva has inked a one-year technology transfer agreement to help Vodacom Lesotho deliver market-leading and forward-thinking technology for businesses and government agencies in the country.

 “The team at Vodacom Lesotho has launched the first cloud PBX in Lesotho, unleashing the power of the cloud and providing a state-of-the-art technological solution to businesses of all sizes. This tool, underpinned by the core principles of the Omni channel, demonstrates access to communication for organisations that may not have the capability of investing in the infrastructure of PBX systems. However, beyond this, it is a nod to the reality of work from anywhere which has become a worldwide norm post-pandemic. By operating off our platform, Vodacom Lesotho is enabling connection to PBX lines, the scheduling and hosting of virtual meetings, excellent and affordable voice capabilities and much more,” says Meintjes.

 Referring to the Telviva technology underpinning the product, Meintjes said: “Our Telviva unified communications and collaboration (UC&C) tool underpins the solution, while built in a Microsoft Teams layer. This layer can service customers from the cloud both for UC&C functionality as well as bridging it with Microsoft Teams when required.”

 Vodacom Lesotho CEO Mohale Ralebitso says the One Connect solution is an important milestone in Vodacom Lesotho’s transition from a telecommunications company to a technology company. “Our goal is to open up Lesotho’s economy to new possibilities through digitization, whether in agriculture, non-profit/social development space, health services, safety and security or financial services. Our goal as Vodacom Lesotho is to help bring down costs through integrated solutions that result in efficiency. This is what made the synergy with Telviva so rewarding – the ability for synchronous communication that’s affordable, accessible and available.”

 Telviva integrates voice calls, PBX, video conferencing, instant messaging, contact center, and business intelligence into one single service. We are compatible with leading devices, smartphones, and data networks making Telviva easy to access and enabling work from anywhere.

We provide a telecoms system that has the ability to drive better experience for your customers and better productivity, accuracy, and speed from your staff members by integrating with underlying CRMs, contact databases, and other third-party cloud solutions to gather the history and context of previous conversations.